Privacy Policy

Privacy Policy
Data Protection & Compliance

Privacy Policy

This Privacy Policy explains how Golden Ark General Trading FZC (“Golden Ark Reserve”, “we”, “us”, or “our”) collects, uses, and protects personal information obtained through our website https://goldenarkreserve.com, contact forms, and related digital channels.

We are committed to ensuring that your privacy is protected and that all processing of personal data complies with applicable laws, including the EU General Data Protection Regulation (GDPR), UAE Personal Data Protection Law, and Hong Kong Personal Data (Privacy) Ordinance.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide Voluntarily

  • Full name, email address, phone number, and company details provided via forms or email correspondence.
  • Investment-related inquiries or requests submitted through contact forms.
  • Any additional information voluntarily shared when communicating with our representatives.

1.2 Information Collected Automatically

  • IP address, browser type, and device data.
  • Website usage statistics (pages visited, time spent, referral source).
  • Cookies and similar tracking technologies (see Section 6).

1.3 Information from Third Parties

We may receive additional information from trusted partners such as payment processors, audit firms, or compliance verification services (e.g., AML/KYC providers).

2. How We Use Personal Information

Your data is used strictly for legitimate business purposes, including:

  • Responding to inquiries and providing requested information about our products and services.
  • Conducting AML/KYC verification and compliance checks for clients entering investment contracts.
  • Preparing and executing Purchase & Custody Agreements.
  • Sending transactional or administrative communications.
  • Improving website functionality and user experience.
  • Fulfilling legal, regulatory, or audit obligations.

We do not sell, rent, or trade personal data with third parties for marketing purposes.

We process personal data under one or more of the following legal grounds:

  • Performance of a contract (to fulfill your request or agreement).
  • Legal obligation (AML/KYC, tax, or audit compliance).
  • Legitimate interests (business operations and service optimization).
  • Consent (when you explicitly agree to receive communications or marketing).

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above or as required by applicable law.
For AML/KYC and contractual records, retention may extend up to 10 years in accordance with financial compliance regulations.

Once data is no longer required, it will be securely deleted or anonymized.

5. Data Sharing and Transfers

We may share personal data with trusted entities only when necessary:

  • Service providers and partners assisting in operations (e.g., vault operators, insurance firms, IT providers).
  • Compliance authorities, auditors, or financial institutions for AML/KYC verification.
  • International affiliates of Golden Ark Reserve within the corporate group.

If data is transferred outside your jurisdiction (e.g., between Oman, UAE, and Hong Kong), we ensure that adequate safeguards are in place in accordance with Article 46 GDPR or equivalent legal standards.

6. Cookies and Tracking Technologies

Our website uses cookies to improve usability and analytics. Cookies help us:

  • Understand how visitors use our website.
  • Maintain session information.
  • Personalize content and track performance.

You can disable cookies via your browser settings. However, doing so may affect certain website functionalities.

7. Data Security

We implement technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
These include:

  • Encrypted data transmission (HTTPS / SSL).
  • Secure storage and restricted access to internal systems.
  • Periodic audits and compliance reviews.
  • Staff confidentiality agreements and data protection training.

Despite these safeguards, no online transmission is entirely risk-free. You acknowledge and accept that data transmission is done at your own discretion.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access — to request a copy of your personal data.
  • Rectification — to correct inaccurate or incomplete information.
  • Erasure — to request deletion of data (“right to be forgotten”).
  • Restriction — to limit processing under specific conditions.
  • Portability — to request transfer of your data in a structured format.
  • Objection — to oppose processing based on legitimate interests.
  • Withdraw Consent — for communications or processing based on consent.

To exercise these rights, contact us at info@goldenarkreserve.com.
We will respond within 30 days of receiving your verified request.

Our website may contain links to third-party sites (e.g., LinkedIn, Telegram, or vault service providers).
We are not responsible for their privacy practices or content. Please review their respective policies before submitting any personal information.

10. Children’s Privacy

Our services are not directed to minors under 18 years of age.
We do not knowingly collect or process data from minors. If such data is identified, it will be promptly deleted.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated “Last Updated” date.
Substantial changes affecting your rights will be communicated directly via email or website notice.

12. Contact Information

For any questions, concerns, or data protection inquiries, please contact:

Golden Ark General Trading FZC
Office 327, Block 3900, P.O.Box 123,
Postal Code 322, Sohar, North Batinah, Sultanate of Oman